Star Party Hire Employee Training

At Star Party Hire, our admin staff need a clear understanding of the table options we offer to help customers choose the best fit for their events. One of our most versatile choices is the 2.4m wooden trestle table, which comfortably seats up to 10 people, making it perfect for larger gatherings. For events requiring more flexibility in seating arrangements, the 6ft wooden round tables also accommodate up to 10 people, offering a compact yet stylish solution. For smaller gatherings, the 1.8m wooden trestle tables and 5ft wooden round tables, seating up to 8 people, are an excellent option. Additionally, our wooden conference tables, available in both 1.8m and 2.4m lengths with a width of 610mm, provide a professional and streamlined option for meetings or workshops. All these tables are compatible with our high-quality table linen, ensuring a polished and professional look for any event.

At Star Party Hire, we offer a variety of bar furniture to suit different event styles. Our wooden bar tables stand at a height of 1050mm, making them perfect for social gatherings and events where standing or casual seating is preferred. When paired with our steel bar stools, available in classic white and black, they create a sleek and modern bar area. The stools have a seat height of 650mm, providing comfort and support for guests as they enjoy the event. Each bar table can comfortably seat up to four stools, ensuring plenty of seating for your guests while maintaining an open, spacious feel.

For those looking for a more rustic charm, we also offer wine barrels, which stand at 100cm in height and can be used as standalone pieces or as part of a wine barrel bar setup. The wine barrel bar features a timber top that measures 2400mm in length, providing a sturdy and stylish surface for drinks and snacks. Customers can easily self-pick up the wine barrels, but note that the glow bar cabinet, with its dimensions of 1600mm x 1100mm, is only available for delivery to ensure safe transportation.

Whether you are looking for a sleek, modern look with our bar tables and stools or a more rustic aesthetic with wine barrels, our furniture is designed to create the perfect atmosphere for any event. Additionally, all of our bar furniture can be set up on grass, making them versatile for both indoor and outdoor events. However, customers should be aware that we do not offer decorations for the wine barrels, so they will need to bring their own if desired.

At Star Party Hire, our kids' furniture collection is designed to cater to the unique needs of children’s events while ensuring safety, comfort, and functionality. Our range includes Kids Tiffany chairs, Kids Gladiator chairs, and Kids Plastic chairs, all of which are lightweight, stackable, and easy to transport. The Kids Tiffany chairs, made from durable resin like their adult counterparts, feature a seat height of 300mm, making them ideal for young children. For added versatility, the Kids Gladiator chairs are foldable, making storage and setup effortless. While these chairs are perfect for kids' tables, they are not suitable for use with adult trestle tables due to their height.

Our kids' tables, available in 2-foot square options with a height of 40cm, are the perfect pairing for our kids' chairs. These tables are foldable, making them easy to set up and pack away after an event. However, we currently do not offer tablecloths for kids' tables, so customers may need to arrange their own if desired. For our youngest guests, we also provide high chairs made from sturdy plastic, with a maximum weight capacity of 15kg to ensure safety during use.

This furniture is designed to make children feel comfortable and included while ensuring a practical setup for any event. Whether it’s a birthday party or a family gathering, our kids' furniture provides a reliable and attractive solution for creating the perfect kid-friendly space.

As part of the hiring process for popup marquees, it is crucial for our admin team to be fully informed about the specifications, safety features, and usage guidelines to ensure seamless service for our clients. Here’s what you need to know:

General Information:

Our popup marquees are designed to provide quick and easy shelter for events. They are constructed from PVC, a durable material that is both waterproof and weather-resistant. The roofs are white, offering a neutral look that fits a variety of event themes.

We do not allow self-pickups for any of our marquees. Setup and pack-down must be handled by our experienced team to ensure safety and proper installation. Additionally, delivery and pickup charges are not included in the price listed on our website. These charges will vary depending on location, event needs, and distance.

Specifications:

• Clearance Height: 2.1m

• Ridge Height: 3.4m

• Maximum Wind Loading: 30 km/hr

• Walls: Not included in the base hire price (available for an additional cost).

• Wall Colours: White (removable for ventilation).

Weather and Safety Considerations:

Popup marquees are designed for use in moderate weather conditions. They are waterproof with gutters to divert water during rain, making them suitable for outdoor events. However, it’s important to note that pop-up marquees are not suitable for extended hire periods. The structure is not designed to withstand the elements over long durations, particularly in extreme weather conditions such as high winds or heavy rain. This is why we do not allow extended hire for popup marquees.

In the event of high winds, customers should remove the walls to reduce wind resistance and prevent potential damage. The maximum wind loading capacity is 30 km/hr, and we advise that the marquees should not be used in conditions that exceed this limit.

Marquee Setup Restrictions:

• Rooftop Usage: Popup marquees can only be set up on ground level. They are not suitable for rooftop events due to stability and height restrictions.

• Stages: Due to the relatively low ridge height (3.4m), stages cannot be placed under a popup marquee.

• Pegging: Marquees on grass can be pegged. Our pegs are 30-40cm long. Marquees elsewhere will require weights. These are an additional cost.

• Leg Length: The leg length of the marquees is fixed and cannot be adjusted.

Structure marquees are a premium option for events, providing an open and unobstructed space without any poles in the middle. The clearance height is 2.5m, while the ridge height reaches 3.8m, offering a spacious environment suitable for various setups. These marquees are engineered to withstand winds up to 60km/hr, ensuring reliability under moderate weather conditions.

Structure marquees are available with white, clear, or a mix of clear and white walls, but church window walls are not an option. The walls are not removable, however - like pagodas - customers can tie them to the sides. The roof options include white, clear, or a combination of both, but it’s important to note that clear roofs are not recommended during the summer due to heat retention. While clear roofs add an elegant touch, they are not available in the 12m size option, with clear configurations only offered up to 10m.

One key consideration is that draping is not offered for structure marquees. Admin staff should clearly communicate this limitation to clients to manage expectations. For setup, ensure there is a 1m surrounding clearance to allow proper installation. The marquees are secured with 26kg weights for stability, and they can be installed on sloped surfaces if levelling services are arranged for an additional cost. 

Our marquee lighting options ensure a variety of lighting styles to suit different occasions. The festoon light strands are 20m in length, while the fairy light strands measure 50m, providing ample coverage for marquee interiors. All marquee lighting requires a standard power outlet for operation, ensuring compatibility with most venues. For a more sophisticated look, our chandeliers are available in gold and silver, adding a touch of elegance to the structured marquee setup. Each structure bay can be equipped with 1 chandelier or 3 strands of fairy lights, depending on the desired aesthetic. Chandeliers are equipped with 25 light bulbs for a radiant and luxurious effect.

When selecting the setup included option during quoting, lighting installations and a 5m extension cord are part of the hire price. Mixing festoon and fairy lights in a single marquee is possible, offering flexibility in achieving the perfect ambiance. For more practical lighting needs, we provide LED lights, which are 20 watts, waterproof, and ideal for functional illumination. However, the setup of LED lights is not included in the hire price and must be arranged separately.

At Star Party Hire, we provide high-quality sound equipment to enhance any event. Our Titan speakers are ideal for gatherings of up to 60 people and support auxiliary (aux) connections for seamless audio. While these speakers require a power outlet, they are highly reliable for both small and medium-sized events. The speakers are also compatible with a variety of microphones, allowing customers to use their own wired microphone if preferred. 

For wireless convenience, we also offer wireless microphones that have a 15m range, perfect for more flexible movement during presentations or performances. For users looking to connect devices, our audio mixers are Bluetooth-compatible, so you don’t need to worry about cumbersome cables. This makes it easy for customers to stream music directly from their devices without the hassle of physical connections. For those looking for a more traditional setup, we also offer wired microphones with a 2m cord, ensuring reliable sound transmission without the worry of battery life running out. Additionally, a wired microphone is included with the portable speaker as standard.

If necessary, the speakers in our hire packages are swappable, allowing customers to choose the best sound option for their needs. Keep in mind that setup is not included with speaker hire, so customers will need to arrange that separately.

As part of our equipment hire services, we offer Epson projectors for presentations, movie nights, and events. These projectors have a maximum resolution of 800 x 600 and a brightness of 3000 lumens, making them suitable for indoor and dimly lit outdoor settings. The projectors connect via HDMI, allowing users to easily link them to laptops or other compatible devices. However, they do not have built-in sound and cannot connect directly to our speakers. Instead, the laptop being used with the projector must be connected to the speakers for audio output.

Our projector screens are 120 inches in size and come with a manual pull-down function for easy setup. They also include a stand, making them stable and versatile for different event spaces. It's important to note that the projector and projector screen are hired separately, as there is no bundle deal for these items.

Admin staff should ensure that customers understand the limitations of the projector, including its resolution, lack of built-in sound, and the need for an HDMI-compatible device. If a customer requires audio, recommend hiring a laptop-compatible speaker alongside the projector.

To accommodate various weather conditions, we offer a range of heating and cooling solutions for outdoor and indoor events.

For heating, our outdoor gas heaters stand at 1200mm tall and require a separate gas bottle, which is not included in the hire price. Customers can purchase an 8.5kg gas bottle for $34, which lasts up to 5 hours. Additionally, fire pits are available for hire, and they are round in shape. Self-pickup is permitted for gas heaters, but admin staff should ensure customers are aware that they will need to arrange their own gas bottle if they choose not to hire one from us.

For cooling, we provide pedestal fans and misting fans. The pedestal fan is 750mm in size and features three speed settings. The misting fan, designed for larger spaces, has a 29L water tank that lasts up to 6 hours and a spray distance of 6 metres, effectively covering 30-50 sqm. Self-pickup is allowed for both types of fans, making them a convenient option for customers looking to manage their own transport.

Admin staff should be familiar with these specifications to guide customers effectively and ensure they select the right equipment for their event needs.

Helium tank hire includes a regulator, making it easy for customers to inflate their balloons. The tanks are suitable for all balloon types, including latex, confetti-filled, and foil balloons. It’s important to note that our tanks contain pure helium, ensuring high-quality floatation for balloons.

We do not provide a refill service for helium tanks, meaning customers must hire a new tank each time they require helium. Additionally, while we offer helium for hire, we do not sell balloon packets, so customers will need to source their own balloons.

When handling inquiries, ensure customers are aware of what is included in the hire, the compatibility of the tanks with different balloon types, and the lack of a refill or balloon sales service to prevent misunderstandings.

Our DJ booths are highly customizable to suit different event sizes and requirements. The most common booth sizes are:

• 3m x 1m

• 3m x 2m x 2m

• 4m x 2m x 2m

• 3m x 3m

Custom sizes can also be arranged based on the client's specific needs. It's important to confirm the desired booth size during the booking process to ensure availability and proper space allocation.

Screen Options:

• The standard setup includes a 3.9mm pixel pitch screen, with each panel measuring 1m x 0.5m, offering clear visuals suitable for most events.

• For clients who require a higher resolution, we also offer an upgrade to a 2.9mm pixel pitch screen, where each panel measures 0.5m x 0.5m, providing finer detail for more premium displays.

Power Requirements:

• For setups with up to 8 panels (3.9mm screen), the DJ booth requires a 1 x 15amp power outlet.

• For setups with more than 8 panels (or for the 2.9mm screen option), multiple 15 amp circuits are required, or 3-phase power may be needed. This is critical for larger setups, and the power capacity must be confirmed with the client and venue in advance to avoid issues on the event day.

What’s Included:

• The quoted price covers the DJ booth setup with the selected screen option (3.9mm or 2.9mm pixel pitch).

• If the client requires additional equipment (e.g., lighting, sound systems, or visual effects), these must be arranged separately and included in the final quote.

Action Points for Admin Staff:

• Confirm the booth size with the client and check that the chosen size fits within the venue space.

• Discuss the screen type (3.9mm or 2.9mm) and confirm the client's preference.

• Verify power requirements: Ensure that the venue can provide 1 x 15 amp outlet for setups with up to 8 panels.For larger setups, ensure the venue can supply multiple 15 amp circuits or 3-phase power.

• Check the access if there are any steps/stairs or lift access. The LED screen panels are carried in a big box which is heavy and hard to lift, so cannot be carried through stairs unless approved by the logistics manager.

• Record any additional equipment or special requests from the client (e.g., lighting, sound, effects) and arrange for separate quotes and bookings if necessary.

• Panel Size: 0.64m x 0.64m

• Resolution: 128 x 128 pixels

• Pixel Pitch: 5mm

• Weight per Panel: 15kg

• Power Requirements: Multiple 15amp power sources or 3-phase power is required for the setup.

Setup and Space Requirements:

• Screen Thickness:

• Truss frame: 25cm

• Truss Base Plate: 60cm

• Screen: 10cm

• Total space needed: at least 45cm for installation.

• Space Requirements:

• Ground stacked screen: Requires 60cm of space.

• Riser-mounted screen: Base leg is 2.2m wide, needs at least 2.2m space (length and width).

Important Considerations:

• The outdoor LED screen is weather-resistant, but not waterproof, and should only be used in dry conditions.

• Audio: External audio equipment is required since the screen itself does not produce sound.

• Content Creation: Create content based on the screen’s 128x128 resolution for optimal display quality.

• Always confirm with the customer if they want the screen ground stacked or mounted on a truss riser.

Rental and Additional Costs:

• Rental Period: One day at the advertised price; pricing will differ for multiple days.

• Technician Cost: $80 per hour, with a minimum of 5 hours.

• Riser Setup Cost: $800 for riser-mounted screen.